San Diego Unified sends parents to a collections agency if they don’t pay their child’s school bus fees on time.
California is one of a dozen states that allows school districts to charge parents fees for bus rides to school. For parents in San Diego Unified whose kids don’t meet strict criteria that qualifies them for free transportation, that costs $500 a year for one child and an additional $250 for two or more kids, for a total of $750 per family.
Records obtained by Voice of San Diego show that in the 2014-2015 school year alone, the district referred 380 parents to a collections agency for debts that ranged from $10 to $500.
From 2011 to date, the district has paid Transworld Systems Inc., a Delaware-based collections agency, $31,230 to recoup outstanding bus fees.
Transworld helped the district recoup some but not all of the outstanding fees. In 2014-2015, outstanding fees for accounts referred to collections totaled $166,860. With Transworld’s help, the district recouped $26,108 – roughly 15 percent of that year’s total.
San Diego Unified refers parents to collections in July if they haven’t made good on outstanding bus fees from the previous school year. Collections agents can then send parents letters, call them on the phone or threaten legal action should accounts go unpaid. Having accounts sent to collections can negatively impact parents’ credit scores, making it harder to secure loans or escape poverty.
Gene Robinson, the district’s director of transportation services, wrote in an email that the district doesn’t kick children off buses mid-year if parents fall behind in their payments, and can allow parents to arrange payment plans. Sometimes, however, families whose accounts are turned over to collections become ineligible for transportation services the following year – until fees are paid to date, Robinson wrote.
A San Diego Unified spokesperson said in a statement that the district is trying to be a responsible steward of public money by contracting with a collections agency to seek overdue transportation fees.
“Unfortunately, the district cannot afford to provide free transportation to every student,” says the statement. “Families that do not qualify for free school bus transportation may elect to participate in the district’s fee-based service. Given that, it would be unfair to families in the district and to the taxpayers, who fund education in the state, were the district to decide against collecting the fees that individuals voluntarily committed to pay.”
But Derek Finley, a parent whose son rode the bus to Mission Bay High, said he didn’t realize he had agreed to fees when he signed his son up for the bus.
“Honestly I had no idea it was costing money. I mean, it’s a school bus. I just assumed it was free,” he said.
Finley said around 2011, he separated from his wife and was forced to sell his house at a loss to keep the bank from foreclosing on it. As a single dad, he struggled to pay bills and his son qualified for subsidized lunch. For that, Finley assumed the bill the school district sent him was a mistake – until he started getting calls from collections agents. Today, Finley’s son is graduated and the family’s finances have improved. But he still has the debt for bus fees hanging over his head.
“My credit is already shot, and this debt is a looming cloud above me. I actually considered bankruptcy to scrape it off, but I’ve resigned myself to tough it out and repair my credit,” he said.
Sopheap Cheam, whose daughters rode the bus to a school in Mira Mesa, believes his account was mistakenly sent to collections. He said he never received any bills from the school district informing him he was past due. When he got a call from a collections agent recently, he just assumed they had the wrong person.
“As far as I’m concerned, I don’t owe anybody anything. If I go back and look at my accounts I know I can prove it. I am responsible with my bills,” said Cheam. “I don’t even have kids in school anymore and the district is still sending me information about their school lunch accounts. That tells you how disorganized this district is.”
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